Pricing Policy
"Always fair prices."
Energy Saving Warehouse maintains an everyday savings pricing policy. We watch other retailers closely and maintain competitive pricing. Energy Saving Warehouse strives to be open and honest, so we will never inflate our prices to set up an artificial 'sale' (a common - and illegal - retail practice).It is inevitable in an open market like the internet that there will be some individuals selling some items cheaper than we do, and some selling them for more than we do, just as in the high street. We take great pride in offering a fast, efficient, friendly and secure shopping experience, with great products at fair prices. We encourage our customers to shop around, but are very pleased to welcome them back again and again.
VAT - Please note that as we're based in the UK, our site shows pricing exclusive and inclusive of VAT.
Returns/Guarantees Policy
No Quibbles Guarantee
Our returns policy is simple! Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you've had a change of mind (which is fair enough) you must notify us in writing within 7 days and return it to us unused and in its original condition within 14 days for a prompt replacement, exchange or refund.Returns
How do I return an item? Simply contact us, and one of our customer support team will issue you with a Returns Authorisation Code that will enable us to process your return quickly and efficiently. You must obtain a Returns Authorisation Code before sending anything back to us or we will not be able to process your return. To give you a few pointers on how we manage our returns, here are some simple and easy to follow guidelines:Faulty or defective items:
If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. The item(s) must be returned within 14 days of purchase.Change of Mind:
Goods returned to us because of a change of Mind must be unused and in perfect, re-saleable condition (including product packaging, instructions, etc), otherwise we will not be able to refund you. You are responsible for any other service provided to you in connection with your purchase, e.g. gift wrapping and delivery charge. Please note that the costs of returning item(s) to us as a result of a change of heart must be borne by you. In any event, you must notify us in writing within 7 days and return it to us unused and in its original condition within 14 days or purchase.Under the European Distance Selling Regulations (DSRs), customers in the European Union that cancel a contract for purchase of an item(s) within 7 days of receipt of their order will receive a refund for the cost of the item(s) and the cost of sending the item to you, provided that the entire order is being returned. If the item(s) returned is part of a larger order, then no delivery charge is refunded.
Returning a gift:
We are happy to exchange faulty or defective products that have been sent as a gift. If you are returning an item but would like to exchange it for something else and you're not sure what, we are happy to issue a gift voucher for the value of the item you are returning. If a refund is required however, please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser.
Items lost in transit:
We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery.Refunds, replacement and exchanges:
Refunds, replacements or exchanges are usually processed within 7 working days of receipt of the returned item(s) by Energy Saving Warehouse. Any refund will be made in the same form of payment that was used to make the initial purchase.Please note, in all instances Energy Saving Warehouse shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.
If you require further information or assistance, please contact our Customer Care Team. Please note that for quality and training purposes, calls may be monitored or recorded. If you are instructed to leave a message, we endeavour to respond to you by close of play on the day, same day
Telephone: 0845 003 8953
Email: sales@energysavingwarehouse.co.uk
Complaints Procedure
Energy Saving Warehouse takes its relationships with customers very seriously, and we expend a great deal of effort ensuring that we keep you happy. We aim to reply to emails within two working days of receipt, whether they're enquiries or complaints. If email is too impersonal, we encourage you to phone us, where our customer support team will gladly be of assistance. All your feedback is appreciated.
Copyright & Trademarks, Conditions of Website Use
All website design, text, movies, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright Energy Saving Warehouse. and its affiliates or their content and technology providers.
All Rights Reserved
Any use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or re-publication--without the prior written permission of Energy Saving Warehouseis strictly prohibited.
Trademarks
Energy Saving Warehouse and www.energysavingwarehouse.co.uk are either trademarks or registered trademarks of Energy Saving Warehouse. Other product and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners and are used by us with their consent.
Conditions of Website Use
Copyright All Web site design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright Energy Saving Warehouse. and its affiliates or their content and technology providers. ALL RIGHTS RESERVED. Any use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or re-publication without the prior written permission of Energy Saving Warehouse is strictly prohibited.
Governing Law and Contract Formation
The technical steps required to create the contract between you and us are as follows:
You place the order for your products on the website by pressing the"submit" button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the website.
We will send to you an Order Confirmation email detailing the products you have ordered. This is not an acceptance from Energy Saving Warehouse.
At the same time as your product is shipped from our warehouse we will send you a Despatch Confirmation email.
Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
Non-acceptance of an order may be a result of one of the following reasons:
The product(s) you ordered being unavailable from stock
Our inability to obtain authorisation for your payment
The identification of a pricing, product or offer description error
You not meeting the eligibility to order criteria as set out below
Refusal of Transaction
We reserve the right to withdraw any products from this website at anytime and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Disclaimer
TO THE FULLEST EXTENT PERMITTED AT LAW, Energy Saving Warehouse IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, Energy Saving Warehouse DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.
Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Energy Saving Warehouse nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
For the avoidance of doubt, Energy Saving Warehouse does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Energy Saving Warehouse, its affiliates, directors, employees or other representatives.
